Frequently Asked Questions


What is KLOVIA?


​KLOVIA brings together bespoke couture designs - handmade in-house at our atelier in Melbourne - along with a curated selection of designer labels from around the globe. Rent the latest in luxury designer fashion, with free shipping, free returns and dry cleaning included at our premier rental destination.


How are garments cleaned?


KLOVIA garments and reusable packaging are meticulously cleaned each time they are returned to us. The cleaning process focuses on both wet – and dry – cleaning and using detergents and products that do not ruin the garment itself.

KLOVIA’s dry-cleaning agents are extremely professional, and their practices include a variety of techniques that ensure that each garment is thoroughly, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear.


Are garments manufactured overseas?

All KLOVIA garments and pieces are handmade in our atelier in Melbourne, Australia. Our designer labels are sourced and made from around the globe. 


Do you ship internationally?


Yes, KLOVIA can ship internationally. 


Am I able to wash or dry clean my items?

There is no need for you to clean your items, KLOVIA will look after that for you. Our committed contacts are professionals in their craft, and always ensure that KLOVIA pieces stay in excellent condition.


Will the clothes need to be pressed upon arrival?

KLOVIA will try to ensure that the garments arrive wrinkle–free. Each piece is steamed and pressed before being packaged and sent for delivery. If the garment arrives with slight creases, please try steaming it on a low heat or contact us for advice.

Am I able to tailor any of the items?

KLOVIA does not allow any alternation. Feel free to use fashion tape to temporarily tailor your looks. Please remember to remove before sending the garment back to us.


What condition are the items in?


KLOVIA is dedicated to ensuring that each garment is at a high quality. Each item is inspected and cleaned so that when they arrive, they are as good as new. This is taken very seriously at KLOVIA, which is why each repair is done to the highest quality in-house at our atelier.


What if I accidentally stain or damage the clothes?


Please contact KLOVIA via email or phone +61 405 888 808.


When will my order arrive?

Our calendar takes delivery time to your postcode into consideration and we will dispatch your order to arrive on the first day of your booking.


What do I do with the dress once it's been worn?

Please return in the packaging that you received and book a complimentary collection with DHL.


When will my card be charged?

Your card will be charged at time of purchase. We also offer Afterpay, do you can process your payment in 4 fortnightly installments.


What if I am having trouble with a zipper?

All our dresses have the highest quality zippers. If you have trouble with a zipper please contact us and we will provide video assistance. 


How do I choose the perfect outfit?

Please contact KLOVIA at and we will organise a virtual consultation with one of our Personal Assistants. Alternatively, you can make an appointment to visit our atelier & showroom in Melbourne, Australia.


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